Frequently Asked Questions

Visit flow.work.studio/signup and sign up with your email or SSO provider. You'll receive a verification email to confirm your account.

Yes! work.studio offers a 14-day free trial with full access to all features. No credit card required to start.

work.studio works best on modern browsers:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari

We recommend keeping your browser updated to the latest version.

work.studio is optimized for desktop use. While you can view dashboards and monitor runs on mobile, we recommend using a desktop browser for building automations.

The number of automations depends on your plan:

• Trigger: The event that starts your automation (e.g., webhook, schedule, manual, Slack, Teams)
• Step: The building blocks your automation executes after triggering (e.g., CONNECTOR, DATABASE, FUNCTION, CONDITION)

work.studio provides these step types:

• CONNECTOR — Execute operations on external services (APIs, SaaS)
• DATABASE — Execute SQL queries directly
• VARIABLE — Set or transform variables
• FUNCTION — Execute custom JavaScript code
• CONDITION — Branch based on logic
• LOOP — Iterate over collections
• AIAGENT — Invoke AI agents
• HUMAN_INTERACTION — Pause for human input or approval
• VOIP — Execute voice operations

Yes! Steps within an automation can run in parallel when they don't depend on each other. Use parallel blocks to execute multiple steps simultaneously.

1. Go to Automations
2. Click the failed automation
3. Open the Runs tab
4. Click the failed run to see step-by-step execution
5. Find the step marked with ❌ to see the error details

Failed runs are logged with full details. You can:

• Set up error notifications to alert you
• Configure automatic retries on steps
• Use CONDITION steps to handle errors gracefully
• Use ERROR step to exit with custom error message

1. Go to Connections
2. Click + New Connection
3. Search for your app
4. Follow the authentication flow (usually OAuth)

Absolutely. work.studio encrypts all credentials at rest using AES-256 encryption. We never store plain-text passwords or tokens.

OAuth tokens are automatically refreshed by work.studio. If a refresh fails, you'll see a "Disconnected" status and can re-authenticate with one click.

Yes! Use the Custom Connector to connect to any REST API:

1. Go to Connections → Custom Connectors
2. Define your base URL and authentication
3. Add operations for your endpoints

work.studio bills monthly or annually (save 20% with annual). You're charged based on:

• Your plan tier
• Number of team members
• Automation run volume

Yes, anytime. Upgrades take effect immediately. Downgrades apply at your next billing cycle.

You'll receive a warning at 80% usage. At 100%, automations continue running but you'll be charged overage fees. Enterprise plans have no limits.

We offer a 30-day money-back guarantee on annual plans. Contact support@work.studio for assistance.

Yes, work.studio is SOC 2 Type II certified. We undergo annual audits to ensure our security controls meet industry standards.

Data is stored in AWS data centers. You can choose your primary region:

• US (us-east-1, us-west-2)
• Europe (eu-west-1)
• Asia Pacific (ap-southeast-1)

Yes, you can export all your data anytime:

1. Go to Settings → Data
2. Click Export All Data
3. Receive a download link via email

work.studio is fully GDPR compliant. We offer:

• Data Processing Agreements (DPA)
• Right to erasure
• Data portability
• Privacy controls

Yes! Each automation can have a unique webhook URL. We support:

• JSON and form-encoded payloads
• Custom headers
• HMAC signature verification

Absolutely. Use our REST API to trigger automations from GitHub Actions, Jenkins, GitLab CI, or any other CI/CD tool.

• Webhook payloads: 10 MB
• File uploads: 25 MB
• API responses: 50 MB

• Email: support@work.studio
• Documentation: docs.work.studio
• Status: status.work.studio

Pro and Enterprise plans include priority support with faster response times.

• Free/Pro: Business hours (9 AM - 6 PM EST, Mon-Fri)
• Business: Extended hours (6 AM - 10 PM EST, Mon-Fri)
• Enterprise: 24/7 support

Yes — email support@work.studio and we'll point you to the right place.